Glossary

If you faced a specific computer or IT term while browsing the site materials, please try this small glossary to find the sense for it.

CRM (Customer Relationship Management System)
Generally refers to a program that provides integrated functionality for marketing, sales, customer support and call center requirements

ERP (Enterprise Resource Planning)
A process by which a company (often a manufacturer) manages and integrates the important parts of its business. An ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance, human resources, etc.

ERP is most frequently used in the context of software. As the methodology has become more popular, large software applications have been developed to help companies implement ERP in their organization.

Think of ERP as the glue that binds the different computer systems for a large organization. Typically each department would have their own system optimized for that division's particular tasks. With ERP, each department still has their own system, but they can communicate and share information easier with the rest of the company.

GDR's (Global Depositary Receipt)
Receipts for shares in a foreign based corporation traded in capital markets around the world. While ADR's permit foreign corporations to offer shares to American citizens, GDR's allow companies in Europe, Asia and the US to offer shares in many markets around the world.

SCM (Supply Chain Mamgement )
The management and coordination of a product's supply chain for the purpose of increasing efficiency and profitability.

Typically, SCM will attempt to centrally control or link the production, shipment and distribution of a product. By managing the supply chain, companies are able to cut excess fat and provide products faster. This is done by keeping tighter control of internal inventories, internal production, distribution, sales and the inventories of the company's product purchasers.

CMMI (Capability Maturity Model Integration)
It is a process improvement approach that provides organizations with the essential elements of effective processes. CMMI level 5 is the highest